Products
We've built an amazing Configurator to help you design your cards, banking or cards & banking products supported by multiple end-to-end service options. View our solutionsLatest use cases
Configurator
Visit our confirgurator to help design your card & banking solution
Banking
Explore how our banking platform operates across the UK and Europe
Cards
Explore our cards programme, offering multiple card option solutions
Cards & Banking
Explore our full suite of banking and card capabilities to suit your needs
Contis Configurator
The Contis platform is a highly configurable and feature-rich end-to-end banking and payments solution; review its capabilities below.
Canvas is the window through which we can tailor our platform to your needs. We’ve built hundreds of APIs (Application Programme Interfaces) to help address your banking and payments challenges.
The Contis Platform
By placing its Account Database and associated Business Rules at the heart of every client and customer programme, Contis provides unique upgrade paths for client propositions as customers’ requirements develop
Banking
We provide a banking platform for both the UK and Europe (via SEPA).
In the United Kingdom we offer:
- Account number, Sort-Code, BIC and IBAN provided
- Sort Codes can either support or not support Direct Debits
- Receipts are in Sterling
In Europe (via SEPA) we offer:
- Account number, Bank ID, BIC and IBAN
- Receipts are in Euros
Moving money to Contis and third-party accounts
For UK Schemes we offer:
- Faster Payments, BACS, CHAPS
For Europe (SEPA) Schemes we offer:
- Credit Transfer
For International we offer:
- GBP
Moving money to another Contis Account
- P2P (incl. message capability)
- Card to Card (incl. recurring and save recently paid options)
Find out more:
If you are interested in learning more about what Contis can do for you, contact one of our team.
Cards
Contis provides multiple card options for your programme:
- Consumer Prepaid (Visa)
- Consumer Debit (Visa)
- Business Prepaid (Visa)
- Business Debit (Visa)
- Fully branded card
- Canvas branded card
- Multiple card option
- Virtual card
- Tokenisation (Google Pay and Samsung Pay).
Find out more:
If you are interested in learning more about what Contis can do for you, contact one of our team.
Cards & Banking
We provide a banking platform for both the UK and Europe (via SEPA).
In the United Kingdom we offer:
- Account number, Sort-Code, BIC and IBAN provided
- Sort Codes can either support or not support Direct Debits
- Receipts are in Sterling
In Europe (via SEPA) we offer:
- Account number, Bank ID, BIC and IBAN
- Receipts are in Euros
Moving money to Contis and third-party accounts
For UK Schemes we offer:
- Faster Payments, BACS, CHAPS
For Europe (SEPA) Schemes we offer:
- Credit Transfer
For International we offer:
- GBP
Moving money to another Contis Account
- P2P (incl. message capability)
- Card to Card (incl. recurring and save recently paid options)
Contis provides multiple card options for your programme:
- Consumer Prepaid (Visa)
- Consumer Debit (Visa)
- Business Prepaid (Visa)
- Business Debit (Visa)
- Fully branded card
- Canvas branded card
- Multiple card option
- Virtual card
- Tokenisation (Google Pay and Samsung Pay)
Find out more:
If you are interested in learning more about what Contis can do for you, contact one of our team.
Services
User interface
Contis App / Portal build
- We offer the presentation of all modules through an internet portal, iOS and Android apps
- As a client you can configure according to your requirements
- User Interface can be reskinned based on your IP requirements
- English language as standard, other languages can be supported as required
DIY build
- All modules will be presented to the client as API methods for integration to the client’s own User Interface
- API methods support internet portal, iOS and Android
- API methods are REST based. They have resource-oriented URLs and use HTTP based response codes
- Visit https://developer.contis.com for the complete Contis development suite
Onboarding
Contis App / Portal build
- Individual customer onboarding facilitated through customer journey screens
- Bulk onboarding possible through file upload
- English language only (although other languages can be supported with development work)
API build
- Client can utilise its own customer journey facilitated through Contis API methods as appropriate
- API methods facilitate individual or bulk customer onboarding
Cash-back rewards
Contis App / Portal build
- Available to card programmes in the UK only
- Subject to approval (application is made during programme implementation)
- Cashback rewards can be earned when purchases are made online and in-store at the listed retailers
- Online Rewards programme is available for online purchases, providing access to discounts and special offers
- Typical annual saving of £527.00 based upon average spend (Engage customers 2017)
Envelopes
Contis App / Portal
- Envelopes is a budgeting tool that allows customers to put money away and manage payments.
- Envelopes are available to card and banking programmes throughout the EEA
- Envelope names can be customised
- System automatically calculates surplus funds for spending
- Funds can also be scheduled for release from outbound envelopes onto the card-available balance
Customer service
There are various options for delivering Customer Service for clients account holders
Full Customer Service Contact Centre provided by Contis
- We can provide access to a complete Customer Contact Centre, managing account enquiries over the telephone and/or via email.
- All our Advisors are fully trained, with regular quality assurance assessments and coaching, to ensure they are delivering to the highest of standards
- We can provide multi-language IVR for account balance and PIN retrieval
- In the near future we will have multi-lingual web chat capability enabled
- Our Customer Contact Centre opening hours are:
- Monday to Friday 8am to 8pm and
- Saturdays 8am to 4pm
- The Lost and Stolen card reporting line is open 24 hours a day
If you want to manage your own account holder Customer Service
- We can provide you with full account visibility and account servicing using our Customer Relationship Management (CRM) portal, available via our Contis API Integration.
- Our CRM portal allows you to cater for customers’ needs, giving you immediate access to all required data and account information, including:
- Accurate account holder balances
- Details of all transactions, both incoming and outgoing
- Ability to set up and amend payment and transfer beneficiaries
- Ability set up and make payments on end-users’ behalf
- Account holder options are available via an Internet Portal, Mobile App and/or IVR
- Any Customer Service function needs to have an on-site audit by Contis prior to approval and on an annual basis
- All clients have access to the Client Support Team to assist with queries, open from:
-
- Monday to Friday 8am until 6pm
- Saturday 8am until 4pm
Know your customer (KYC)
KYC (also known as ‘Customer Due Diligence’) is the identification and verification of a client’s customers. KYC is a mandatory, legal requirement for all accounts whether consumer or corporate.
KYC incorporates the verification of identity, the understanding of client’s business and the purpose and understanding of a customer’s usage of a financial product and is an important element of the Contis Anti Money Laundering policy (a copy of which is available upon request).
DIY build
- Client is welcome to complete its own KYC
- On-site audit of client’s KYC process conducted by Contis is mandatory
Contis App / Portal
- Contis offers full KYC as part of its individual or bulk onboarding capability
- Provision is embedded in the platform UI or through API methods for client-built UIs
- Full best-in-class biometric front-end built into customer journey
- Back-end KYC incl. PEPs and Sanctions checks
- For more information on KYC, see below
Consumer KYC
- Electronic verification is the preferred method of identity verification for our products
- A search is undertaken using a trusted partner to verify applicant name, address and date of birth
- Referred applicants are sent an email and must provide additional documentation for manual review
- A sanctions check against relevant list must be performed
- It is also necessary to perform checks on ‘Politically Exposed Persons’ (PEPs)
Corporate KYC
- Contis will verify the identity of the client and the purpose of their business
- Every client is required to provide documentation for themselves and each associated corporate business for Compliance approval
- A Product Specification is created detailing the purpose of the programme
- An Anti Money Laundering and Terrorism Financing Risk Assessment form is completed for Compliance review.
Find out more:
If you are interested in learning more about what Contis can do for you, contact one of our team.
News
The hidden benefits of going cashless
Coronavirus has forced many businesses to go cashless. This may have unforeseen benefits for some.
COVID-19 Important Update
As the global coronavirus crisis deepens, we wanted to update you on developments at Contis
Contis Budget Analysis
Chancellor Rishi Sunak delivered an historic Budget, dubbed the ‘biggest giveaway in a generation’. Beyond the headline announcements, here’s a Contis view of Budget 2020.
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