Contis and the FinTech battle for speed

Published on: June 3, 2020
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By: Uche Graves
Published: June 3, 2020
Categories: News

There’s a burning question in FinTech. Do challenger banks really offer the best experience, or is their success built on clever marketing? 

UX experts, Built for Mars, have run a comprehensive study to answer this question once and for all. They’ve logged every minute and click it takes to complete simple processes using accounts from incumbents and leading neo-banks.      

Since we’re a B2B offer, Built for Mars didn’t test the UX on our banking app, Canvas. But that’s OK, because we did it ourselves. 

And here are the results. 

At 39 clicks, Contis proudly sits towards the front of the field. Behind only Revolut and Starling Bank. 

At 13 clicks, Contis again sits towards the front of the field. 

Our Canvas app was designed with a seamless UX that lets you navigate with speed and ease. But it also runs a delicate balance between simplicity and security. Strong KYC and ‘Tap-on-the-App’ SCA ensure market leading fraud protections – that only cost a couple of extra clicks. 

With 99.99% platform up-time and no data breaches in the company’s 12 year history – this focus on security pays dividends for clients.  

Check out the full study by Built for Mars.  

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© Copyright Contis Group Ltd 2020. Registered in England and Wales number 06499022. Contis Financial Services Ltd is authorised by the Financial Conduct Authority to issue eMoney in the UK (Firm Reference Number: 900025) and is a Principal Member of Visa Europe. In the EEA, the accounts and Visa cards are issued by UAB “Finansinės paslaugos „Contis“ who holds the electronic money institution license No. 53, dated 23-07-2019, issued by the Bank of Lithuania, and is a member of Visa.

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